shipping-returns

## Return Policy for Defective Items  

At [Sri Renga Agenies], we take pride in the quality of our products and want you to be completely satisfied with your purchase. If you receive a defective or damaged item, we will be happy to provide a replacement or a full refund in accordance with the policy below.  

### Reporting a Defective Item  
- Please inspect your order upon delivery.  
- If you find that your item is defective, damaged, or incorrect, you must notify us within **[3 days]** of delivery by contacting our support team at [your support email/phone].  
- To help us process your request quickly, please provide:  
 - Order number  
 - Description of the defect or issue  
 - Photo or video evidence of the defect (if applicable)  

### Eligibility for Return/Replacement  
- Items must be returned in their original packaging (if possible).  
- Only products that are confirmed as defective or damaged upon delivery are eligible for free replacement or refund.  
- Normal wear and tear, misuse, or accidental damage caused by the customer are not considered defects and are not covered under this policy.  

### Return Process  
1. Contact our support team for approval and return instructions.  
2. Once approved, we will provide a prepaid return shipping label (if applicable).  
3. After we receive and inspect the defective item, we will issue a replacement or refund within **[3 business days]**.  

### Refunds & Replacements  
- Refunds will be issued to your original payment method.  
- If you prefer, we can send a replacement item at no additional cost.  

### Exceptions  
- Certain items (e.g., perishable goods, personalized products, clearance items) may not be eligible for return unless they arrive defective.  

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